FAQs

Our prices do not include installation. We are often able to recommend a local distributor or engineer who can carry out any installation required.

A qualified engineer or distributor can check that you have sufficient gas or electrical power, also to make sure you can get the appliance through the doors and round any awkward corners (some equipment can be made narrower to go through narrow doorways).

Pipe size, distance from meter and amount of equipment being fed from the meter are all important aspects to consider. For larger schemes we would recommend a full site survey to ensure the equipment is suitable and to identify any potential problems.

If you have any queries you are welcome to call our technical department to confirm details on our equipment.

We offer free delivery to mainland UK destinations. We are also happy to quote you for delivery offshore by airfreight or by sea freight, please email or call us.

Standard delivery is kerbside only, siting and installation may be arranged at an additional cost.

It is your responsibility to check the equipment will fit through doors.

Timed deliveries can sometimes be arranged.  If only smaller vehicles can access the site, then you MUST let us know in advance as deliveries can be made on vehicles up to 18 tonne. Abortive deliveries will be charged if you have not advised us of this fact.

Standard delivery is 2-3 days but next day can often be available at extra charge. Delivery time for special order items will be advised at the time of order.

If you need your item very quickly please check with us by sending an email to Info@BritishCateringServices.co.uk . 

Many items are available ex stock for immediate delivery.

Some items are made to order and have an extended delivery period, please check with us by sending an email to Sale@BritishCateringServices.co.uk .

Returns are subject to a 25% handling fee, which covers the cost of administration, labour and restocking. All equipment must be in its original packaging, unused and undamaged.

Please call us to discuss the return and agree any charges that may apply. Once we have agreed the return and received the item back at our warehouse, we can arrange a refund or credit note less any handling charges.

Occasionally it is not possible to return special order/bespoke items which we do not stock so please contact us for clarification.

Most of our equipment is provided with a 2 year parts and 1 year labour warranty. Some items have an extended warranty, please check individual products on our website or contact our Sales Office for clarification at Sale@BritishCateringServices.co.uk 

Equipment must be installed and serviced regularly by a qualified engineer.

Water softeners must be fitted to all equipment that is fitted to a water supply.

Equipment wrongly specified or not used in accordance with the instructions or cleaned regularly won’t be covered.

Gaskets, glass panels, pizza stones and light bulbs are not covered by the warranty.

Please contact us with the model, serial number and date of purchase of the item.

You can contact us at our email Services@BritishCateringServices.co.uk

Payment can be made by bank transfer or credit/debit card for customers who do not have account facilities. Payment by cheque can take up to 7 days to clear.

If you wish to open a credit account with us please email admin@BritishCateringServices.co.uk

We welcome inquiries from bona fide Distributors,  Please contact our Sale Team at Sale@BritishCateringServices.co.uk